Reference:
The Design of Future Things
Donald A. Norman
2007 Basic Books
Summary:
Norman coveres the differences between intelligent autonomy and intelligent augmentation. The former concerns systems that try to guess the intentions of people, and the latter provides tools that can be used at the discression of people. Autonomy should ideally be reserved for dull or dangerous tasks, while augmentative tools leave more power in the hands of the user.
Discussion:
Norman basically just expands on things he talked about earlier in the book. Autonomy is indeed useful, but when taken for granted can lead to distrust or tragedy. Augmentation, on the other hand, is optional, so the user has more freedom in deciding the application of a device.
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