Reference:
The Design of Future Things
Donald A. Norman
2007 Basic Books
Summary:
Currently, machines are most likely to automatically perform functions based on the data they get from their surroundings. In the future, it might be possible for the machine to explain why it is performing a certain action. In the meantime, there is a wide gulf between how a person interacts with the world and how a machine interacts with the world. Humans perceive their environments with millions of cells working in unison, while a machine senses the world through powerful, though inflexible, sensors. As a result, people and machines have little in common. Machines that acknowledge this gap will often suggest, rather than dictate, actions. This provides the user with a choice, and avoids the lack of common ground.
Discussion:
The more I read Normon's work, the more I like him. At one point or another I have thought about topics that he addresses, and I've typically come to the same conclusions that he does. Given my interest in AI, I would like to see the lack of common ground between machines and humans eliminated, because I think the best way to develop a true AI is through making it experience the world as we do. It will certainly take time, but I think it can be done.
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